App strategies

According to Digiday, “Publishers' on-again, off-again relationship with apps is back on.” In the past several weeks alone we’ve seen launches from Quartz, the London Times and Refinery29. If we look further back to Q4 2016, we can include the WSJ city app in this list as well (worth noting also that the WSJ has plans for two more launches in 2016).

Despite these new apps coming to market, the expanding ecosystem with which to get content to users (social media, chat apps, push notification apps like Facebook’s Notify, etc) brings up the question: do apps still matter? If so, for how long?

The greatest challenge is just getting people to download an app, even if the promise of a good experience is great. The Strategy of this latest latest bunch seems to be targeting audience segments or experiences, an idea that often works on social (Digiday). Could this be the solution?

Virtual Reality: Market Adoption

After taking quite a dive into VR, my general understanding is that adoption is predicated on content. Content, is dependent on -- though not limited to -- the (1) price and ease of production (2) the distribution of content, (3) price of hardware, (4) competitors, (5) overall experience and engagement.

So, the content:

While we are starting to see variability in the technology (headsets, production and distribution), content seems to be bifurcated into small scale entry points (for instance the WSJ’s Nasdaq roller coaster and NYT’s VR content) and big budget immersives (like The Martian and Samsung’s roller coaster experiences and EVE: Valkyrie and Lucky’s Tale games).

Another interesting way to parse the content is by who is likely to fund it -- consumers or advertisers.  Entertainment and gaming industries are offering the most interesting experiences, certainly, but they are also the most incentivised to do so as they hope to monetize VR experiences as a separate product. Our peers, on the other hand, seem to be looking to VR as an ads (the NYT is already margin positive (Seeking Alpha) on their VR)  and/or reach initiative. Other business models could one day include subscriptions, in-experience purchases, and more

Given these two ways of looking at it, we have a content map that looks like: 

And with a few examples:

Despite the limitations of being in the very nascent stages of VR, there are a number of publishers that have created VR or 360 video content in order to both “make the market” and experiment with this form of storytelling. Gannet recently announced they will be creating serialised content and a daily VR show in 2016. Other companies who have produced either 360 or VR experiences include: BBC, Discovery, Fusion, Gannet, WSJ, NYT, Washington Post, Frontline, Vice and more.

Stop trying to "go viral"

Re/Code published an article by SocialBakers CEO Jan Rezab titled "stop trying to go viral". Simply, it says focus less on virality and more on shareability. That "the attention that virality brings goes just as fast as it comes." As per the below image:

I agree with the sentiment, but for different reasons. Virality is by its nature about shareability. It is about appealing to a segment of the population, and reaching a vast proportion of that group.

Yet, if you don't have the content that appeals to that group on an ongoing basis, why should they continue to return to the site? Why should they give you their attention? 

Consumers, I expect, are suffering from viral fatigue right now. They are presented with pieces that appeal to large crowds, or pieces presented as doing so.

4x the engagement of his normal posts... It almost "went viral" itself.

4x the engagement of his normal posts... It almost "went viral" itself.

I imagine this anger would not be the case if the offending organisation did more to capture attention and interest beyond that viral single post.

Virality is not the answer. Shareability is not the answer. Retaining attention and maintaining engagement is what media companies and brands need to be focusing on. 
 

Journalists as Brands

This post parallels Piketty with new media personalities, arguing the current social context has created a cultural space for them to become "iconic thinkers". It is less about Piketty, and more about the social response to his book, Capital in the Twenty-First Century. 

"Turbulences of liminal time, be it social upheaval, cultural crisis or scientific paradigm shift, are conducive to the creation of cultural space without which iconicity of intellectual pursuits are unlikely... They emerge as icons within a specific constellation of relevant dialogues in the climate of particular idea- tional, emotional and normative expectations."

-- Dominik Bartmanski: "How to become an iconic social thinker: The intellectual pursuits of Malinowski and Foucault"

In the above quote, Bartmanski analyses the social context in which a particular thinker can become iconic. While his focus is within sociology, the construct is true across fields. Most recently, this can be seen in the sudden popularity of Piketty's book Capital in the Twenty-First Century, which has had much critical acclaim. Yet, the basic theories of the book: rising global wealth inequality, the need for a global tax, are not in of themselves new concepts. So why are noted economists giving plaudits, and suggested the work has transformed our economic discourse such that "we’ll never talk about wealth and inequality the same way." It seems to be less about the work (which I have yet to read, but is no doubt superb) and more about the cultural space we find ourselves in. Piketty gave words to what people are feeling, and portrayed the trends people are seeing. 

This same understanding is relevant to big name branded journalists and their organisational counterparts. Wonks have stepped in and are gaining support as they try to deal with modern upheavals. Upheavals, plural, as these individuals come face to face with both a (1) macro change in the social changes following the financial crises and (2) a micro change in the industry upheaval occurring as news media faces digital disruption. It means these individuals are looked at as saviours in both realms (or rather, they have the potential to be seen as such). 

Some of these organisations will survive, and some will not. While there has been some concern over a wonk bubble - indeed, the number of outlets for these big brand journalists seems to be increasing almost exponentially -  "bubble" implies a pop. Yet, fizzle seems more appropriate. Felix Salmon writes that "supply creates its own demand, which creates more supply, and so on, in a virtuous cycle". These wonks are contributing to the upheaval and therefor the context in which one, or some, of these wonks may achieve greatness. It is also possible, as Salmon points out, that each wonk's unique selling point (and that of their associated organisation) will be incorporated into larger media products such that each will cease to exist as separate entity. 

"When an author’s work has staying power beyond its immediate context, something intriguing happens." According to Bartmanski, that something is the "iconization of intellectual pursuit". Piketty is well placed for this with regards to political economy. In media, the social and industry contexts currently in play means there is an opportunity to be more than just a wonk, but also an icon.  


*There are a number of new media personalities that fall into the wonk category, including Ezra Klein at Vox.com, Nate Silver at FiveThirtyEight.com, Glenn Greenwald at The Intercept, Kara Swisher & Walt Mossberg at Re/Code, Bill Keller at The Marshall Project, and more. While some consider the explanatory and focus on data journalism (as is the case with Klein and Silver) to be the main method of new media wonk identification, I would argue to extend the definition to those individuals looking at topics across new media, but with a unique content focus or methodology distinct from traditional media. 

Further reading:

Journalist Personalities and Organisational Change

In media, cynicism takes two forms: (1) the cynicism embed by the organisation influences the reader; and (2) the cynicism of staff that impacts the organisation. 

There has been much research on the first form, called the spiral of cynicism. The concept essentially states that strategic frames used by the media when discussing politics activate cynicism in the public. The danger of this spiral, of course, is that "a cynical public can lose interest in political participation altogether".  Yet, this behavioural change -  non participation where there otherwise would have been activity - is not just true in the political sphere. It is evident across organisations and industries. 

Within an academic institution, for instance, a teacher's cynicism about the institution can have a meaningful impact on student performance.  This study found that organisational cynicism, that is "negative attitudes toward one’s employing organization that are composed of cognitive (belief), affective (affect), and behavioral (behavior) dimensions"* impact "factors such as organizational commitment, organizational citizenship, job satisfaction, organizational justice, and organizational climate."

The researchers discovered that "as teachers’ organizational cynicism perceptions increased, academic achievement decreased (16%); and as teachers’ school culture perceptions increased, academic achievement increased (13%)". 

The three parts of organisation cynicism - belief, affect and behaviour - may not be exhibited within media organisations specifically. Yet, the presence of cynical personality traits - used to find a story, hunt down a scoop and create a notable analysis - is likely to have a broader impact within an organisation.

There are number of implications of cynicism within an organisation including:**

  1. High and increasing rates of burn out among cynical journalists
  2. Reduced intentions to perform organizational citizenship behaviours 
  3. Increased likelihood to engage in unethical behaviours

Given this information, how do media organisations capitalise on the cynical personality tendency of their staff (one that is a part of what makes them successful) with the need to adapt and change and meet the changing needs of their audience in a time of disruption? Particularly when skepticism can lead to non participation. 

Then again, maybe I'm just an optimist. In the words of Julian Baggini, writer and founding editor of The Philosophers' Magazine "If there's one thing that makes me cynical, it's optimists. They are just far too cynical about cynicism."


*Full definition: negative attitudes toward one’s employing organization that are composed of cognitive (belief), affective (affect), and behavioral (behavior) dimensions which are (i) one’s belief that the organization lacks integrity, (ii) a negative affect toward the organization, and (iii) tendencies towards disparaging and exhibiting critical behaviors toward the organization that are consistent with these beliefs and affects

**These outcomes are amplified following layoffs

Further reading: